/ FINEBROWSE STUDIO / POLICIES

Refund Policy

Clear and honest refund commitments across our web architecture, custom software sprints, ongoing retainers, and infrastructure deployment services.

Pre-Sprint Cancellation

Milestone Payments

Monthly Retainers

Full refunds are provided for design and engineering sprints if written cancellation is requested 48 hours before work commences.

In-progress custom engineering projects are billed per completed milestone. Completed and approved milestones are non-refundable.

Retainer arrangements can be cancelled anytime prior to the next billing cycle. Unused hours in active months do not rollover.

— DETAILED CLAUSES

Terms Across IT Offerings

Because IT services involve human time, cloud infrastructure allocation, and software tools, specific terms apply to each contract tier.

Custom Web Engineering & Sprints

Managed Cloud & IT Maintenance

For flat-rate website builds, frontend architecture, and design sprints, clients receive a 100% refund if cancelled before kickoff. Once code or architecture work begins, partial refunds are computed based on logged hours.

Ongoing IT support, cloud management, and security monitoring fees are non-refundable once the billing month commences. You may turn off auto-renewal at any time without penalty or cancellation fees.

Third-Party Licences & API Fees

Submitting a Refund Claim

Costs incurred for domain names, third-party software licences, cloud hosting providers, or external API subscriptions purchased on your behalf are non-refundable under any circumstance.

To request a review, email your account lead with project details and reason for request. We review all claims within three business days to ensure fair resolution.